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Privacy Policy

How we collect, use, and protect your information

Last updated: September 2025

Information We Collect

  • Name, phone number, email, profile information
  • Pickup and destination location data
  • Payment/subscription details (for Drivers)
  • Communication data between Customers and Drivers
  • Rating and review information after completed deliveries

How We Use Information

  • To connect Customers and Drivers for delivery services
  • To improve app features and provide customer support
  • To process Driver subscriptions and verify payments
  • To facilitate communication between users for delivery purposes
  • To display user ratings and maintain service quality standards

Sharing of Information

  • Driver profiles are shown to Customers when making delivery offers
  • Essential order information is shared between matched Customers and Drivers
  • We do not sell personal information to third parties
  • Data may be shared with legal authorities when required by law

Data Security

  • You are responsible for securing your account password and login credentials
  • All data transmission is encrypted using secure protocols
  • Payment information is processed securely through verified channels
  • Regular security audits are conducted to protect user data

Your Rights

  • You can edit and update your account information at any time
  • You can request data removal by contacting our support team
  • You have the right to access the personal information we hold about you
  • You can opt-out of non-essential communications

Data Retention

  • Subscription records are maintained for accounting purposes as required by law
  • Order history is retained to provide service continuity and support
  • User accounts remain active unless deleted by the user or for policy violations
  • Backup data may be retained for limited periods for security purposes

International Considerations

  • Service availability may vary by region and local regulations
  • We comply with local data protection laws where applicable
  • Data is primarily processed and stored in secure regional servers
  • Users are responsible for complying with local laws regarding app usage

Contact Us

If you have any questions about this Privacy Policy or your data:

Email: dev.media.crafters@gmail.com

WhatsApp: +963 940 488 122

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